POSITION SUMMARY: Highly responsible position which involves taking the lead role in: (1) determining eligibility and managing a caseload of clients to meet client and programmatic goals in Self-Sufficiency Services; (2) providing training and support to staff related to the Self-Sufficiency service model; and (3) processing CSBG/LIHEAP/EHEAEP applications. Works closely with the Case Manager Supervisor to train and support Community Service Aides (CSAs) in the self-sufficiency model, monitor funding levels related to budgeted self-sufficiency services, and conduct quarterly quality assurance reviews of client records.
This position will be responsible for floating between Hernando, Citrus, Pasco, and Sumter counties.
ESSENTIAL JOB FUNCTIONS:
Receives referrals, determines CSBG client eligibility, completes needs assessments, develops individualized client self-sufficiency plan and monitors client progress on a continuing basis (minimum of one face-to-face meeting at least monthly) to ensure attainment of client goals.
Utilizes case management and self-sufficiency principles with clients in the development of individualized self-sufficiency plans. Identifies and refers clients to appropriate community resources for needed support services. Conducts client home visits on an as-needed basis.
Completes weekly quality assurance checks of audited client records to confirm client eligibility status, proper client documentation and type/amount of assistance provided.
Maintains client records in proper chart order which includes referral form, client eligibility/intake information including income verification form, self-sufficiency needs assessment, individualized case management plan, case management/progress notes, and client discharge summary.
Enters required data into client information system on a daily basis.
Coordinates with other agencies, as needed, to avoid duplication of service and to ensure client’s needs are met.
Plans, schedules, coordinates external trainers and/or facilitates quarterly staff trainings related to Family Self-Sufficiency, case management, employability and/or life management skills for CSAs. Participates in regularly scheduled staff meetings and in-service trainings (internal/external).
Attends community partner meetings and attends outreach events during occasional weekends and/or evenings.
Uses and follows the policies/procedures of Mid Florida Community Services, Inc., including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc.
Performs any additional duties as directed or assigned by supervisor, management staff, program director or Mid Florida Community Services, Inc. management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.
Education: Associates degree in social work or related field, Bachelor’s degree strongly preferred. Two (2) years paid work experience in a related field may be accepted in lieu of educational requirements.
Experience: : No experience required. CSBG/LIHEAP experience strongly preferred.
Licenses & Certifications: Valid Florida Driver’s license and be insurable by company’s current insurance carrier. Subject to federal, state and local legal requirements/background checks/clearance for working with vulnerable populations.
CRITICAL SKILLS, ABILITIES & EXPERTISE:
Physical Requirements: Use of arms, hands and fingers are constant. Good eyesight (with corrective device) and good hearing (with corrective device) are essential. Sitting, talking, walking, handling, use of depth perception and driving are frequent. Light (up to 20 lbs.) lifting, stretching/reaching, grasping, and kneeling are occasional.
Equipment: Personal computer, typewriter, telephone, copy machine, facsimile, other related office equipment, and a vehicle.
Skills & Expertise: Knowledge of self-sufficiency principles and proven case management skills. Knowledge of available community resources. Skill in completing work with a high degree of accuracy. Skill in paying attention to details. Ability to effectively communicate orally and in writing. Ability to establish effective working relationships with people. Ability to use and operate a personal computer. Ability to handle multiple tasks at the same time. Ability to write clearly and concisely. Knowledge of state and federal regulations related to Community Services Block Grant (CSBG), Low-Income Home Energy Assistance Program (LIHEAP), Emergency Home Energy Assistance for the Elderly (EHEAEP) and other relevant program funding sources. Ability to plan, organize and present complex information in a formal training setting. Ability to speak in public.
Job Location: Primary location is currently in Hernando/Pasco County. However, this position can be relocated at any given time for any reason with sufficient notice provided. Extensive travel is required throughout the Community Services area to include Hernando, Citrus, Lake, Sumter, and Pasco Counties.
Work Environment: Works primarily in an office environment, but may be required to travel for meetings, outreach events, conferences or in-home visits.
Wage: $36,000 - $38,000/yr
Benefits: Vacation, Sick, PTO, company paid health benefits, 8% non matching retirement contribution, company paid holidays
Please apply online at www.mfcs.us.com
Please be sure to complete the application. Only completed applications will be considered.