Client Care Specialist in Brooksville, FL

This is a temporary 1 year position.

Part Time - 25 hours a week

Wage: $18.00/hr

Benefits: Sick time, PTO days, 8% non matching employer retirement contribution, 14 paid holidays

Apply online at www.mfcs.us.com

POSITION SUMMARY: Responsible work in assisting the Director in providing direct victim services through the Children’s Advocacy Center (CAC) of Hernando County.   Direct services include but are not limited to personal advocacy, case management, and follow-up through personal and telephone contacts.  Responsible to follow the policies/practices of the Children’s Advocacy Center.    

ESSENTIAL JOB FUNCTIONS:

• Greet child victims and their families upon arrival to the center
• Provide crisis intervention and individual advocacy for victims
• Child care as needed
• Assistance in procuring concrete services (housing, protective orders, food, transportation, public assistance)
• Set-up and maintain client and or program files. Establish and maintain case, notate interventions and measurable outcomes
• Enter data into designated data systems
• Assist therapists with administrative and clerical tasks
• Track therapy clients, follow up calls to therapy clients
• Document case management services in case tracking system
• Provide follow up contact to families to offer emotional support, provide emphatic listening, check on victim’s progress, and to ensure appropriate services are in place.
• Conduct and complete victim satisfaction surveys and needs assessments to improve victim services delivery
• Uses and follows the policies/procedures of Mid Florida Community Services, Inc., including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc. 

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or Mid Florida Community Services, Inc. management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

JOB STANDARDS:

Education: High school diploma. AA/AS preferred in human services.

Experience: 2 years of experience in social services, criminal justice, psychology, customer service or other related field may substitute for education.

Licenses & Certifications: Valid Florida driver’s license and be insurable by Company’s current carrier. Subject to Federal, State and Local legal requirements/background checks/clearance for working with vulnerable populations

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Talking, standing, sitting, squatting, kneeling, use of fingers, arms, hands, legs, walking, stretching/reaching, handling, grasping, climbing, bending at the waist, turning, balancing, pushing, pulling, use of depth perception, carrying and lifting (up to 35 lbs.), and driving are constant. Good eyesight (correctable) and hearing (correctable) are essential.

Equipment: Computer, facsimile, copy machine, calculator, switchboard, multi-line phone and other small office and instructional equipment, playground equipment and vehicle.

Skills & Expertise: Ability to accept and follow directions. Skill in completing work with a high degree of accuracy. Ability to effectively communicate orally and in writing. Experience in Public Speaking. Ability to establish effective working relationships with people, particularly parents and children. Ability to analyze and interpret data and human/family needs. Ability to use and operate a personal computer. Ability to work with professionals, families and children. Knowledge of child abuse and prevention issues. Ability to maintain child and parent confidentiality. Ability to be reliable, responsible and accountable to job requirements. Knowledge of community and community programs/resources.

ENVIRONMENTAL JOB FACTORS:

Job Location: 711 Benton Avenue, Brooksville, Florida and/or satellite location as identified. May require travel to meet the victim’s needs.

Work Environment: While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter. Office environment and working with others frequently. Working with office equipment is frequent. Occasionally outdoors and operates a vehicle.

Wage: $18.00/hr

Benefits: Sick time, PTO days, 8% non matching employer retirement contribution, 14 paid holidays

This is a temporary 1 year position

Apply online at www.mfcs.us.com