Support Services Manager in Deland, FL

February 15, 2024

POSITION SUMMARY: The Support Services Manager plays a critical role within our organization, overseeing essential services for children with diverse needs and supervising a dedicated team of Behavior and Inclusion Specialists. This role's primary focus is to ensure the well-being, positive development, and inclusive support for all the children under our care. Additionally, the Manager will provide timely mental health consultation services to address staff and family concerns, offering analytical and assessment expertise that contributes to the overall mission of Mid Florida Community Services Inc.


Wage: $66,650.00 - $71,240.00/yr.

Benefits: Vacation, Sick, PTO, Employer paid health benefits, 8% non matching retirement, 14 company paid holidays, Basic $30,000 Life Insurance Policy, and LTD.

Apply online at www.mfcs.us.com

Candidates will not be considered without a completed application



  • Responsible for efficiently managing and supervising team members, ensuring that all tasks and projects are completed effectively and within established timelines.
  • Play a pivotal role in developing and executing strategic plans to achieve organizational goals, aligning resources, and monitoring progress to drive success.
  • Ensure strict adherence to all relevant regulations, policies, and standards, providing guidance and support to ensure the organization's operations consistently meet legal and quality
  • Conduct Mental Health classroom observations and administer Psychological Evaluations as
  • Assist in the implementation of the policies to limit suspension and prohibit
  • Maintains current knowledge, and interprets applicable rules, regulations, policies, procedures, contracts, State and Federal laws, codes and regulations.
  • Collects, organizes, analyses and disseminates significant amounts of information, with attention to detail and accuracy and timeliness, to arrive at sound conclusions and
  • Ensures the HS/EHS Programs meet all federal, state, local, contract/grant requirements and agency standards.
  • Serve as a member of the Health Services Advisory Committee and recruit professional members as needed.
  • Develop and assist in implementation of plans and strategies to identify and support children with mental health and social and emotional concerns for behavior and inclusion services in accordance with federal, stateand local regulations, including the Head Start Performance Standards, applicable transmittal notices and other administrative orders/directions.
  • Assist with developing and implementing appropriate strategies to meet children’s individualized needs. Ensure that the education staff are provided with activities and classroom strategies to meet children’s social emotional individualized needs. Ensure documentation of the children’s progress/services is consistent with services provided.
  • Providing appropriate information, materials, publications and videos for parent/staff resources centers, school centers and newsletters, as needed.
  • Ensures Behavior Specialists assist teachers to improve classroom management and teaching practices throughstrategies that include using classroom observations and consultation to address teacher and individual child needs and creating physical and cultural environments that promote positive mental health and social and emotional functioning.
  • Oversees and supervises work of behavior and inclusion services staff to develop and implement appropriate strategies to meet children’s individualized needs; assuring that the education staff is provided with activities and classroom strategies to meet children’s social emotional individualized needs; and assuring that documentation of the children’s progress/services is consistent with services provided and kept in ChildPlus.net.
  • Oversees and supervises the coordination of children’s screenings and evaluation services in the areas of behavior and inclusion services; including coordination of outside professionals to ensure needed services are available.
  • Oversees and supervises the activities of employees that are responsible for the development, implementation and operation of behavior and inclusion services within Head Start/Early Head
  • Oversees monitoring and evaluation standards for Behavior and Inclusion, instruments and
  • Coordinates the development of disability service plans, policies and procedures regarding services within the education service area.
  • Coordinates with Family and Community Partnerships Team to ensure outreach and recruitment activitiestarget children with Ensure no children with disabilities are denied services.
  • Maintains communication and / or cooperation which facilitates a close working relationship betweeninner and outer agency coordination for effective support to all three school districts: Hernando, Sumter, and Volusia counties.
  • Serve as direct support to the Senior Program Manager regarding changes and updates pertaining to all three school districts: Hernando, Sumter, and Volusia counties.
  • Review observation reports with Senior Program
  • Reviews and revises policies and procedures for internal monitoring systems, as
  • Submit monthly disability reports to the
  • Ensures referral process is followed based upon the LEA guidelines for each appropriate school district.Ensures informed consents are obtained from parents for completion of any needed evaluation and/or screening.
  • Coordinates developmental and speech/language services through contracted providers, as
  • Act as an advocate and role model for Head Start/Early Head Start
  • Responsible for service area training, and onboarding, as well as attend and actively participate in training programs, staff meetings, and other meeting/trainings as requested.
  • Maintain confidentiality in all aspects of client, staff and agency



Performs additional duties as needed or requested by the program. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.



Education: Master’s Degree in ESE or Mental Health Related Field

Experience: Knowledge of, and experience in serving young children and their families

Licenses & Certifications: Licensed or certified mental health professional (LCSW) preferred. Valid Florida driver’s license and be insurable by Company’s current carrier. Subject to Federal, State and Local legal requirements/background checks/clearance for working with children.



Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Sitting, standing for long periods of time, use of fingers, arms, hands and legs and voice/talking are constant. Good eyesight (correctable) and hearing (correctable) are essential. Squatting, walking, handling, grasping, stretching/reaching, bending at the waist, driving and light lifting and/or carrying (up to 15 lbs.) are frequent. Pushing, pulling, kneeling, balancing, turning, feeling, medium lifting and/or carrying (up to 50 lbs.) are occasional. Playing with children, which may include hopping, skipping, jumping, dancing, and twisting are occasional. Must have ability to get up from a seated position on the floor or a low chair without hesitation.

Equipment: Computer, facsimile, copy machine, calculator, multi-line phone and other small office and instructional equipment and vehicle.

Skills & Expertise: Ability to work with limited direction. Knowledge of organizational methods. Skills in completingwork with a high degree of accuracy. Skill in implementing policies, procedures and/or systems for best practice. Ability to effectively communicate orally and in writing. Ability to establish effective working relationships with people, including coworkers, parents and children. Ability to analyze and interpret data. Ability to use and operate a personalcomputer. Skill in public speaking. Ability to work with children with special needs. Ability to maintain child and parent confidentiality. Knowledge of varying screening and assessment tools and ability to administer such tools.



Job Location: Primary location is the Head Start facilities in Volusia or Hernando County. Occasional travel to other counties.

Work Environment: While performing the responsibilities of the position, these work environment characteristics arerepresentative of the environment the employee will encounter. Office environment and working alone and with others frequently. Working with office equipment is frequent. Occasionally outdoors and operates a vehicle.


Wage: $66,650.00 - $71,240.00/yr.

Benefits: Vacation, Sick, PTO, Employer paid health benefits, 8% non matching retirement, 14 company paid holidays, Basic $30,000 Life Insurance Policy, and Long Term Disability (LTD).

How To Apply

Apply online at www.mfcs.us.com

Click here to apply online

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